Are you an experienced Kaseya user looking to become KCA-certified? This pre-conference session, which runs May 6 only, provides an overview of the KCA exam, a review of VSA, and provides study techniques useful for passing the exam.

*Included only with KCA Conference Pass

Delivered by MSP, Cloud and IT Security Sales Expert Erick Simpson, this master class provides attendees with an understanding of what to include in a compelling, comprehensive Cybersecurity Services Solution Stack, the sales process for Cybersecurity Services, and how to qualify and sell these services to prospects and clients.

Are you ready to sit the exam and achieve your KCA credential? Are you simply looking for a time and place to get ‘er done? Please join us in the Test Center for a proctored exam environment. Final check-in is at 3pm.

*Included only with KCA Conference Pass

  • What you need to know about the changing MSP M&A Landscape
  • Increase your valuations with new methods for your MSP Practice
  • What types of deals are PE firms looking for? Is my MSP an attractive target? Learn from people doing the deals.
  • The M&A Shark Tank
  • M&A MSP Leaders Panel

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

When knowledge, processes, and IT environments are properly documented, they change every aspect of your operation for the better. Structure is what turns data into information that provides value and drives consistency. IT Glue is an essential tool for every MSP, IT service provider, or internal IT team, transforming random, scattered data into information that improves your scalability and sets you up for sustainable growth. Join IT Glue’s VP Product Luis Giraldo for a look at how documentation and knowledge management will radically improve your operations.

Many MSPs struggle with disparate and disjointed systems not working together which leads to inefficiency and less productivity. Meanwhile, 81% of MSPs consider RMM, PSA, and IT Documentation their most important applications. You can achieve the best results for your company when RMM, PSA, and IT Documentation work cohesively together, giving you the visibility and functionality for any work stream you are managing, with the freedom to switch between applications, and not be forced to use a specific product path.

Learn how to become an Omni MSP that can See All, Know All, and Do All from One Cohesive View using VSA, BMS, and IT Glue. Also, find out the exciting roadmap ahead for VSA and BMS.

During this session, VP of R&D Win Pham will present the 2019 RapidFire Tools Roadmap for the company’s flagship products: Network Detective, Cyber Hawk, and Audit Guru. See the exciting new innovations coming to the RapidFire Tools product line, including new integrations with IT tools and solutions from other companies in the Kaseya family. An open discussion will follow the general roadmap presentation.

Meet the Spanning Cloud Apps Product Managers and learn what is coming next. You can help shape the future of the Spanning product suite and provide feedback on where we are headed. This session will introduce the current work and what we are planning for our Office 365, Google, and Salesforce product lines.

Data protection and continuity in hybrid and multi-cloud environments. Learn how appliances, automation, and artificial intelligence are changing backup.

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

The KCA-VSA Technical Track classes offer comprehensive exposure to the core functionality of the Kaseya VSA. The KCA-BMS Technical Track classes offer a comprehensive look at configuration and administration of the BMS within a typical business scenario. The objective of both Tracks is to prepare the learner for success on the KCA-VSA or KCA-BMS exam.

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

The KCA-VSA Technical Track classes offer comprehensive exposure to the core functionality of the Kaseya VSA. The KCA-BMS Technical Track classes offer a comprehensive look at configuration and administration of the BMS within a typical business scenario. The objective of both Tracks is to prepare the learner for success on the KCA-VSA or KCA-BMS exam.

For a well-rounded portfolio: what to offer; how to package, position and price; and what profit margins can you expect. This specific session will take you through a step by step methodology on how to add $1m of services revenue within the next 12 months.

Wallow in a technology-free, take-and-use-immediately, change-your-life 40-minute session in which you will:

  • Discover why you need to put the ‘human’ back into your business.
  • Find out why behavior change (business and personal) so rarely sticks (aha moment)
  • Learn the science behind the power of habit creation and embedding, to make lasting change in your business (amaze your friends and colleagues)
  • Discover (at least) 5 habits you can begin to embed from Friday this week, to make a real business impact
  • Receive a copy of Mark’s book, containing all 50 habits (likely to be voted best conference gift – get there early)

40 tips in 40 minutes. This session is designed for existing RapidFire Tools customers who want to know how to get the most out of the tools they have. During this fast-paced session our Sr. Sales Engineer, Ti Saunders, will cover some of the hidden gems found inside of our Reports, reveal some cool little-known features in the products, and offer tips on best practices for using the tools. Products covered will be the main Network Detective IT Assessment modules, compliance modules, Reporter and Inspector.

See real-world examples of dark web black market sites and learn the real risk to businesses and individuals. Then, discover practical tactics to leverage this information (using a dose of necessary fear) to help your customers understand the need for and adopt better security practices, and your products and services.

In this session, we’ll take a look at the SMB market opportunity and how Kaseya and Intel are delivering solutions that are truly changing the game for small and medium business. You’ll learn about benefits of the Intel vPro platform (security, performance, stability, and manageability), how Intel® Unite simplifies business communication, why the latest security products are critical for safeguarding your customers, and key market opportunities to take advantage of! 2019 is THE time to migrate to Win10* on new Intel Core™ vPro™ processor-based hardware.

As a Managed Service Provider responsible for the security of your clients’ lifeblood – their business – what keeps you up at night? Learn from your MSP Peer, Mark Shaw CEO of Stored Tech and Bitdefender, what security considerations you should be thinking about now and what’s on the horizon. (Attend this session and enter to win a Bitdefender IoT Box!)

Automation empowers your business to be more efficient and targeted, and it provides scale. Pax8 believes in providing enablement tools to help MSPs succeed, innovate, and grow. In our session, we will unveil the most comprehensive Kaseya integration in the industry. With Pax8’s integration, MSPs can connect in a few clicks, import companies, easily order cloud services, and seamlessly connect.

Dinner and Kickass Entertainment Provided

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

This session will focus on providing a framework you can use to build your own customized negotiation scorecard that will show you exactly what to do to move deals forward, which deals to focus on and when to walk away. You’ll come out of this session with:

  • An understanding of what negotiations are really about
  • How to leverage the Rule of Reciprocity in your negotiations instead of Quid Pro Quo
  • A customized scorecard for your business that you can immediately apply to your pipeline and active deals to improve forecast accuracy

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

The KCA-VSA Technical Track classes offer comprehensive exposure to the core functionality of the Kaseya VSA. The KCA-BMS Technical Track classes offer a comprehensive look at configuration and administration of the BMS within a typical business scenario. The objective of both Tracks is to prepare the learner for success on the KCA-VSA or KCA-BMS exam.

Across all Solution Provider business models – including MSPs, CSPs and even VAR/Resellers – the top-quartile firms in each model earn about 2.5 times higher bottom-line profit percentage than do median-performing firms in the same model. They also grow faster, drive greater differentiation in the marketplace, and have higher customer and employee retention. This is true regardless of their size, location or customer segment. The differentiator between the low and high performers is their Operational Maturity Level™ (OML). This session allows you to pencil out your basic OML and come away with specific, concrete steps you can take to increase it and get closer to or exceed the results of the top-quartile firms in your business model. Join Paul Dippell, CEO of Service leadership, Inc. for this compelling and actionable session that will help you drive higher performance in the coming months.

The KCA-VSA Technical Track classes offer comprehensive exposure to the core functionality of the Kaseya VSA. The KCA-BMS Technical Track classes offer a comprehensive look at configuration and administration of the BMS within a typical business scenario. The objective of both Tracks is to prepare the learner for success on the KCA-VSA or KCA-BMS exam.

Now that you have added new, profitable services, how do you: accurately bill, generate automated invoices, keep end-user ticket requests organized, deliver profitable projects, and track sales and marketing activity. In this session learn how to properly manage all your activities with one cost-effective tool.

Meet with the Kaseya Mission Possible team! This is the opportunity to gather in one room and discuss the status of your mission and any questions around the ‘weapons’ you are using to complete the challenge.

A customized scorecard for your business that you can immediately apply to your pipeline and active deals and improve forecast accuracy.

This session will review the positioning, messaging, and sales strategies ID Agent teaches its Partners to use in selling dark web monitoring and phishing and security awareness training today. You’ll get a dose of their “Goal Assist” program where they role play to overcome objections, and attendees will leave with a Playbook Package with a step-by-step guide on how to leverage Golf Tournaments to grow MSP Security business.

The average MSP has unrealized profitably locked inside their business that they are unable able to unleash. During this session, TruMethods President Gary Pica will share the process he followed to build two high performing MSPs. As the MSP model evolves and becomes more complex it is critical to have a simple framework to ensure profitability.

Office 365 can be managed with PowerShell and perform many advanced tasks. You can also use PowerShell to automate many repetitive activities in Office 365. Join Microsoft MVP Matthew McDermott from Spanning to learn the how PowerShell can be used to provision sites, create and apply site designs, and site scripts to provision sites configured from a template you control.

Discover how the VSA can be used in advanced levels of automation and management. Beyond the automation, we will also display how our integrations build the connection from the VSA to other key components of your organization.

Over the course of three hours, five Instructors will define the threat landscape and step through the NIST Cybersecurity Framework for SMBs to teach attendees how to identify threats, protect networks and employees, detect and mitigate threats, and recover from disasters. The course will conclude with an explanation of cybersecurity solutions to meet these threats. Upon completion of the course, attendees will have the opportunity to qualify for Cybersecurity Certification.

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

The KCA-VSA Technical Track classes offer comprehensive exposure to the core functionality of the Kaseya VSA. The KCA-BMS Technical Track classes offer a comprehensive look at configuration and administration of the BMS within a typical business scenario. The objective of both Tracks is to prepare the learner for success on the KCA-VSA or KCA-BMS exam.

Learn how new compliance technologies are opening revenue streams for VARs. This session will provide practical steps to build your compliance practice within 12 months.

Delivered by MSP, Cloud and IT Security Sales Expert Erick Simpson, this session provides attendees an effective, proven, and consistent set of daily activities that successfully supercharge sales appointments to motivate you and your sales team to look forward to conducting, tracking, and measuring the results of each of these specific activities. During this lead-generating strategy session, Erick will share the simple, repeatable steps and the processes to execute and measure that have helped his clients dramatically increase their sales outcomes.

All attendees will receive the following MSP Mastered™ Tools by Erick Simpson: Weekly Sales Activity KPI Dashboard

Salesforce launched the Software-as-a-Service (SaaS) technology sector with its founding back in 1999 – and since then, it’s grown to $10.48 billion revenue. If you’re a small or mid-sized business who’s new to Salesforce, or are considering adopting Salesforce or another CRM, this session is for you.

Backup and disaster recovery has been a staple for service providers for decades, but there are new angles and programs that can give your business a distinct advantage. Learn the new tools and programs Unitrends is unveiling to give partners the edge. This includes a “how to guide” on adding SaaS backup to your portfolio.

This session will leverage the information and presentations specifically from RapidFire Tools and Cybersecurity sessions. It will touch on topics that have likely been addressed in greater detail by others — specifically how to sell compliance services — and will focus on the behind-the-scenes aspects of building and/or bolting a compliance practice into an established MSP service offering. The examples will be specific to HIPAA compliance, but the topics are applicable across all compliance frameworks, including GDPR and financial services.

In this session, Matthew discusses how to use Azure Runbooks to bridge the gap between Microsoft Flow and processes that are not supported out of the box by Microsoft Flow. In this demo-heavy session, you will learn how to implement Azure Runbooks, provide secure credentials, and create Azure Automation connections. You will learn that just because they say it’s impossible doesn’t mean it cannot be done.

ID Agent’s team will show real-world examples of dark web black market sites and outline the real risk to businesses and individuals. They will follow with practical tactics for leveraging this information (using a dose of necessary fear) to help your customers understand the need for and adopt better security practices, and YOUR products and services.

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

As SMBs increasingly look to managed service providers to help administer their security stack, the demand for knowledgeable MSPs continues to grow. How an MSP handles this demand directly impacts their profitability. Webroot’s VP of Engineering David Dufour and The Wiser Agency CEO Chris Wiser join Webroot’s VP of WW Business Sales Charlie Tomeo for a fireside chat to discuss how MSPs can deliver sustainable and profitable services to SMBs.

Visit the Partner Pavilion, Kaseya Product Pods, Genius Bar, and Partner Theater

Are you ready to sit the exam and achieve your KCA credential? Are you simply looking for a time and place to get ‘er done? Please join us in the Test Center for a proctored exam environment. Final check-in is at 3pm.

*Included only with KCA Conference Pass